Driven.travel (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store and share personal information when you use our website or request a journey through driven.travel.

1. Who We Are

Driven.travel operates as a booking and coordination platform. We introduce customers to independent, licensed private hire and chauffeur operators who fulfil journeys.

We do not operate vehicles or provide transport services ourselves.

2. Information We Collect

We may collect and process the following personal information:

  • Name
  • Email address
  • Telephone number
  • Pick-up and drop-off locations
  • Travel dates, times and journey details
  • Flight or train information (where provided)
  • Any additional information you choose to share relating to your booking request

We may also collect limited technical information such as IP address, browser type and usage data when you visit our website.

3. How We Use Your Information

We use your personal information to:

  • Process and manage booking requests
  • Introduce your journey request to suitable licensed operators
  • Communicate with you regarding your enquiry or booking
  • Assist with changes, updates or queries
  • Improve our website and services
  • Comply with legal and regulatory obligations

We only use your information where we have a lawful basis to do so.

4. Sharing Your Information

To arrange your journey, we may share relevant booking information with:

  • Licensed private hire or chauffeur operators responsible for fulfilling your journey
  • Service providers who support our website or communications (where necessary)

We do not sell your personal data to third parties.

Operators who receive your information act as independent data controllers and are responsible for handling your data in accordance with their own privacy policies.

5. Payments

Driven.travel does not normally process payments for transport services. Where payments are required, these are usually handled directly by the operator providing your journey.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Manage bookings and enquiries
  • Meet legal, regulatory or accounting requirements

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to or restrict certain processing
  • Request data portability

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website may use cookies to improve functionality and user experience. You can control or disable cookies through your browser settings.

Further details may be provided in a separate Cookie Policy.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on the driven.travel website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us via the driven.travel website or at:

Email: [insert contact email]
Website: https://www.driven.travel

This Privacy Policy is governed by the laws of England and Wales.